@inproceedings{ZSV08,

    author    = "Cai-Nicolas Ziegler and Michal Skubacz",
    title     = "Mining and Exploring Unstructured Customer Feedback Data Using Language Models and Treemap Visualizations",
    booktitle = "Proceedings of the IEEE International Conference on Web Intelligence",
    year      = "2008",
    month     = "December",    
    publisher = "IEEE Computer Society Press",
    address   = "Sydney, Australia"
}